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Premium Rackets Sports Packs

Terms and Conditions

Seller's Identifier

Pursuant to the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE), the following information is provided:

  • Commercial name: https://www.mpala.app
  • Company name: Mpala
  • CIF: ES50768520E
  • Address: Marqués de Urquijo 26, 5 Centro Izquierda, Madrid, Spain
  • Activity: Sale of products for sports practice.
  • See also our legal notice page: https://mpala.app/pages/legal-notice

 

General contracting procedure

 

The contracting procedure may only be carried out in the Spanish language. In case it could be carried out in another language, it will be indicated before starting the contracting procedure.


In order for the contract for the purchase of products in our store to be valid, the ordering information provided by the user must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Mpala.

 

Validation of Purchase

 

Once the purchase has been made, Mpala will immediately send the user an order confirmation by e-mail. If the customer does not agree with the data provided in this confirmation you can request the modification of these or the cancellation of the order.

In any case, the communication corresponding to the cancellation or modification must be made within seven working days from the order confirmation, through the e-mail admin@mpala.app and provided that the order has not been shipped.

 

Prices

The prices applicable to each product are those indicated on the website on the date of the order. Prices are expressed in euros (€) and include the applicable VAT (Value Added Tax) in Spain.

However, in accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax, the transaction may be exempt or not subject to VAT depending on the country of residence of the buyer and the condition in which the buyer acts (entrepreneur/professional or individual).

Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

The invoice is issued with the shipment and is accessible and downloadable from the user account and is sent in PDF format in the shipping confirmation email.

 

Validity of prices and offers

The products offered on the website, and their prices, will be available for purchase while they are exposed and can be viewed through the website.

Users are requested to access updated versions of the website to avoid errors in prices. In any case, orders in process will maintain their conditions for 7 days from the moment of their formalization.

 

 

Methods of Payment

The user/buyer agrees to pay for the products purchased from Mpala in the accepted forms of payment and for any additional amount (including taxes).

Mpala accepts the following forms of payment:

  • Shop
  • Credit and debit card.
  • Apple Pay
  • Stripe

 

Once the purchase has been made, a confirmation of the purchase will be sent to the email address indicated, which will serve as proof of the transaction “Proof of purchase”, along with a link to these general conditions of purchase, as well as to the return policy.

The confirmation of the order and its receipt will not be valid as an invoice that will be sent when the order is shipped.

 

 

Terms of delivery

 

All the articles in our store at the moment of choosing their attributes indicate the availability or not of stock. In the event that all items of the order are in stock and if you have entered confirmed and paid before 14:00 hours we will do everything possible to leave the same day. Except in the cases of the Rush box that we will try to be in the following 24 hours, we will confirm before proceeding to the collection.

Being delivered in 48/72 working hours from the moment we confirm that it has been shipped. If the order is confirmed after 14:00 it will be delivered the next working day. Except in the cases of the Rush box that we will try to be in the following 24 hours, we will confirm before proceeding to the collection.

If an item is not in stock, we will inform at all times of the estimated date provided by each supplier and to which we commit ourselves.

In case there is an incidence in delivery times, will be informed by customer service always giving the best solution to the customer and the option if desired to cancel the order.

See more details on the shipping costs page.

 

Cancellations, Returns and Withdrawals

 

Cancellation of an order

You can only cancel an order if it has not yet been shipped. To cancel an order you must send an email to admin@mpala.app and provide the order reference you wish to cancel.





The refund of the amount will be made by the same payment method chosen at the time of placing the order.

 

Returns and commercial withdrawal. Right of Withdrawal




The withdrawal is the faculty of a consumer of a good to return it to the commerce within a legal term, without having to allege or give any explanation in this regard or suffer a penalty.


According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the text referred to the General Law for the Defense of Consumers and Users.


Please check our return policy before placing an order by entering our return policy page: https://mpala.app/pages/deliveries-and-returns

 

Dispute Resolution Platform

In case it may be of interest to you, to submit your complaints you can also use the dispute resolution platform provided by the European Commission which is available at the following link: http://ec.europa.eu/consumers/odr/

 

 

Disclaimer of Liability

The product by its characteristics does not include support service or assistance to use it, Mpalaqueda exonerated from the responsibility to provide that service, although as far as possible we always try to support any questions.

Mpala assumes no responsibility for the misuse of the products purchased on our site and, more specifically, Mpala is exonerated from any liability for any risk or loss, personal or otherwise, that may occur as a direct or indirect consequence of the misuse of any product purchased on this website. This does not apply to a manufacturing defect in which case Mpala has the obligation to remedy the problem by refunding the purchase price or sending a new product.

Mpala assumes no responsibility regarding the decision to purchase any of the products purchased, being at the sole discretion and responsibility of the customer that determination.

This website also contains links to other websites that are not operated by Mpala (“Related Sites”). We have no control over the Related Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Related Sites shall be subject to the terms and conditions of use and service contained in each such Web site.

 

After-sales and warranties

Due to the nature of the items we sell we do not have an after-sales service as such, although we try to solve all your doubts.
All the products have the legal guarantee of two years.In case of tare or defect will be refunded the full amount paid.
Customer service

In case of any incidence in your orders you can contact us in the way you prefer:

By telephone calling to the telephone number: +34685277564
In writing by sending an email to admin@mpala.app

To make a complaint you can choose between:

  • Send an email to admin@mpala.appindicando in the subject: COMPLAINT and the order number. 
  • Request a complaint form in person, available at [Marqués de Urquijo 26, 5 Centro Izquierda, Madrid, Spain] and take a copy of this signed by the person in charge at all times.

 

 

Intellectual and Industrial Property

 

These General Conditions do not grant any intellectual or industrial property rights over the Mpala portal or any of its integral elements, and the User is expressly forbidden to reproduce, transform, distribute, publicly communicate, make available to the public, extract, reuse, resend or use of any nature, by any means or procedure, any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.




The user knows and accepts that the entire website, including but not limited to text, articles, images, designs, software, content (including structure, selection, arrangement and presentation of the same), audiovisual material and graphics, is protected by trademarks, copyright of Mpala and other legitimate registered rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

 

 

Modifications of terms of use

 

Mpala reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Conditions.

Therefore, Mpala recommends all users to read them carefully each time they access the website. The contracting parties of any of the services offered on this website will always have the General Conditions in a visible place, freely accessible for as many queries as they wish to make.

In the event that any clause of these General Conditions is declared null and void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these General Conditions.

Mpala may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of the same unless expressly recognized by Mpala or prescription of the action that in each case corresponds.

 

Applicable Law and Jurisdiction

 

These Terms of Use are governed by Spanish law. These Terms of Use are subject to the provisions of Law 7/1998, of April 13, 1998, on general contracting conditions, to Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, to Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, and to Law 34/2002, of July 11, 2002, on services of the information society and electronic commerce.

In accordance with article 29 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer is a party shall be presumed to have been concluded in the place where the consumer has his or her habitual residence. Therefore, in case of dispute arising from these general conditions and for the resolution of conflicts, the parties submit to the courts of Marqués de Urquijo 26, 5 Centro Izquierda, Madrid, Spain of the User.

Likewise, electronic contracts between entrepreneurs or professionals, in the absence of agreement between the parties, shall be presumed to have been concluded in the place where the service provider is established.